FAQ

Can your products be customized?

A: Yes, we will tailor your project according to customer requirements and our experience recommendations, and provide design solutions 

What are the advantages of your products?

A: Our product materials are specially processed high-strength nylon and high-strength polyester fiber ropes. The load-bearing capacity of a single rope can reach 300kg. Our products have ISO, CE, and TUV certifications, and they can withstand inspections.
The rope net is produced by our factory, with guaranteed quality and high cost performance.

Are you a trading company or a factory?

A: We are a comprehensive factory integrating R&D, design, production, Installation and after-sales，There are factories that produce ropes and professional weavers, as well as professional R&D teams and installation team teams, which will give you a good shopping experience.

What is your team like?

A: We have professional sales team, design team, R&D team and production and installation team，The sales team has rich overseas customer service experience and can provide efficient, accurate and timely service experience. The design team is a creative, innovative and open team, able to capture cutting-edge consumer demand, but also has a wealth of overseas customer service experience, can quickly capture customerideas and design, worthy of customer trust!

What are your payment terms?

A: T/T is 50% of the deposit, 50% before delivery.

What is your delivery time?

A: Generally speaking, it takes about 35 days. The specific delivery time depends on the size and complexity of your customized products, and the specific delivery time of your project, please communicate with the sales staff serving you, we will choose the fast shipping method for you to ensure that you receive early goods!

What are the shipping methods?

A: We can provide shipping, air transportation, air transportation, etc. The sales staff will recommend the shipping method that suits you according to your time.

Do you have a warranty?

A: Yes, we have a warranty, and the warranty period is 1 year valid.

Can you provide installation?

A: Yes, it can be installed.

Can samples be mailed?

A: Yes, samples can be provided, please consult the sales representative for details.